Refund Policy

If you can't make it, tell us early and we'll move your booking or refund you. If we can't provide the slot you paid for, you always get your money back.

Keep your booking reference (for example ORSC-7K3P9Q). It's on your confirmation page and is the fastest way for us to find your booking.

• 24 hours or more before your slot: full refund, or move the booking to another free slot at no charge.
• Less than 24 hours before: no refund, but you can move the booking once to another free slot within 7 days.
• No-show: no refund and the booking can't be moved.

Time is counted from the start of your slot to when you contact us.

We may need to cancel a slot because of maintenance, a power failure, unsafe weather or an event outside our control. When that happens we'll contact you on the number you booked with, and you can choose:

• a full refund, or
• another free slot of the same length at no extra cost.

If play has to stop part way through your slot, we refund or reschedule the time you couldn't use.

If money left your account but your booking wasn't confirmed, for example because the payment timed out, or you were charged twice for the same booking, you'll get the full amount back.

Most of these are reversed automatically by the payment gateway. If you don't see the money back within 3 working days, contact us with your booking reference and the transaction ID from your bKash, Nagad, bank or card statement.

• Late arrival: your slot still ends at the booked time.
• No-shows, and cancellations under 24 hours (see above).
• Sessions stopped because of a breach of our Terms & Conditions, such as unsafe play or damage to the facility.
• Complimentary bookings.

1. Call or WhatsApp us on +880 1700-000000 during opening hours.
2. Share your booking reference, the name and number you booked with, and whether you want a refund or a new slot.
3. We confirm the outcome, usually within 24 hours.

• Online payments are refunded to the same account you paid from (bKash, Nagad, Rocket, card or bank).
• Cash payments at the venue are refunded in cash at the venue.
• Approved refunds are completed within 7–10 working days. The time for money to show in your account depends on your bank or wallet.
• Gateway charges are not deducted when we cancel or a payment fails. For refunds you request, any non-returnable gateway charge may be deducted.

Questions about a refund? We're happy to help.

• Phone: +880 1700-000000
• WhatsApp: +880 1700-000000
• Address: Olipur Royal Sports Complex, Olipur, Shaistaganj, Habiganj
• Hours: Open daily, 6:00 AM – 12:00 AM